SMS Terms & Privacy Policy

Last updated: July 24, 2026

This page combines the Maple Paw Plumbing website privacy policy with SMS terms and privacy disclosures for text messaging with Maple Paw Plumbing.

Maple Paw Website Privacy Policy

The website privacy details below explain how Maple Paw Plumbing collects, uses, protects, and shares information when you visit this website, call, text, email, submit a quote form, or request plumbing service.

Information We Collect

We collect information you choose to send us so we can respond to your plumbing request. This may include your name, phone number, email address, service address, preferred contact method, service needed, photos or notes you provide, and details about leaks, drains, water heaters, backflow testing, sewer issues, or other plumbing concerns.

When you use the website, basic technical information may also be collected automatically, such as your browser type, device type, pages visited, referring page, approximate location, IP address, and cookie or analytics data.

If you opt in to SMS messaging, we may also collect and store your mobile number, SMS consent status, opt-in source, opt-out status, message timestamps, delivery data, and related communication history needed to provide and document text message communication.

How We Use Information

We use information to respond to quote requests, schedule service, confirm availability, call or text you back, provide customer support, prepare for plumbing visits, send service-related updates, protect the website from spam or abuse, improve the website, and maintain business records.

For SMS communication, we use this information to send service-related messages such as scheduling follow-up, appointment reminders, technician updates, quote or invoice follow-up, customer support, and opt-in or opt-out confirmations.

We do not sell your personal information. We do not use your contact information for unrelated marketing lists unless you separately agree to receive that kind of communication.

Calls, Texts, and Email

If you provide your phone number or email address, you authorize us to contact you about your request using phone, text message, voicemail, or email. Message and data rates may apply.

SMS consent is not a condition of purchasing service. You can opt out of non-essential SMS messages at any time by replying STOP, and you can request help by replying HELP or contacting us directly.

Even after an SMS opt-out, we may still contact you by phone, email, postal mail, or another appropriate method when needed to complete an active service request, handle billing, respond to your inquiry, or meet legal or safety obligations.

SMS Consent and Messaging

Maple Paw Plumbing may use communications providers, mobile carriers, and related tools to manage SMS opt-ins, delivery records, customer messages, appointment updates, and other service-related communication.

If you want communication via SMS, please provide your consent to receive SMS via our SMS opt-in form.

Contact Forms and Spam Protection

Our forms may use security features such as hidden spam fields, timestamps, server logs, and validation checks. These tools help prevent automated submissions and protect the website. Form submissions are used to respond to your request and may be stored in email, website records, customer records, or scheduling systems.

Cookies, Analytics, and Website Tools

This website may use cookies, analytics tools, embedded maps, social links, browser storage, and similar technologies to understand website performance, improve user experience, measure traffic, and help people contact the business. You can adjust your browser settings to block or delete cookies, but some website features may not work as expected.

When We Share Information

We may share information with trusted service providers who help us operate the website, host data, deliver email, manage forms, provide analytics, support scheduling, process business records, or perform other services for the business. We may also share information when required by law, to protect our rights, to prevent fraud or abuse, or as part of a business transfer.

We may share SMS-related data with communications providers, mobile carriers, or similar vendors only as needed to send, receive, support, document, or troubleshoot Maple Paw Plumbing text messages.

SMS opt-in data and consent records are used to support Maple Paw Plumbing messaging and are not sold or shared with third parties for their own marketing or promotional purposes.

We do not sell customer information to data brokers.

How Long We Keep Information

We keep information only as long as reasonably needed for service, communication, legal, tax, warranty, safety, dispute, and business record purposes. The exact retention period depends on the type of information and why it was collected.

Your Choices

You may request access to, correction of, or deletion of personal information we maintain about you, subject to legal and business record requirements. You may also ask us to stop non-essential marketing messages. To make a request, contact us using the details below.

For SMS messaging, you may opt out by replying STOP to a text message, using the SMS opt-in or opt-out form when available, or contacting us directly.

Children's Privacy

This website is intended for homeowners, property owners, businesses, and adults requesting plumbing service. We do not knowingly collect personal information from children under 13.

Security

We use reasonable safeguards to protect information, but no website, email system, text message, or internet transmission is completely secure. Please do not send highly sensitive information through the website form.

Third-Party Links

This website may link to third-party sites such as Google Maps, social media profiles, review platforms, payment tools, or partner websites. Their privacy practices are governed by their own policies, not this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new last updated date.

Contact Us

If you have questions about this Privacy Policy, SMS terms, or how your information is handled, contact Maple Paw Plumbing.